FAQ

🛒 Orders

Q: How do I place an order?
A: Simply choose your product, click “Add to Cart,” and proceed to checkout. The process takes less than a minute.

Q: Can I change or cancel my order?
A: Yes, as long as your order has not yet been processed. Please contact us within 12 hours of placing your order.

Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery typically takes 5–10 business days, depending on your location and local conditions.

Q: Do you ship worldwide? 🌍🐾
A: Yes, we offer worldwide shipping to most countries.

Q: Why can shipping sometimes take longer?
A: As we work with international fulfillment partners, delivery times may vary due to demand, customs, or logistics.

Q: Can I track my order?
A: Yes! Once your order has shipped, you will receive a tracking number via email so you can follow your package anytime.

Q: My tracking isn’t updating — what should I do?
A: Tracking information may take a few days to update. If there is no change after 5 days, please contact us.

Q: What payment methods do you accept?
A: We accept the following secure payment methods:

• Credit & Debit Cards (Visa, MasterCard, American Express)
• PayPal 🐾
• Shop Pay
• Apple Pay / Google Pay

Q: What is your return policy?
A: We offer a 14-day return policy. Items must be unused and in their original packaging.

Q: Do I need to pay for return shipping?
A: In most cases, return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Q: What if my item arrives damaged?
A: Please contact us within 48 hours with photos of the issue, and we will send a replacement or issue a refund.

Q: What if my package gets lost?
A: If your order is confirmed lost in transit, we will resend it or issue a full refund — your choice.

Q: Are your products safe for dogs? 🐾
A: Yes. All our products are carefully selected with safety, comfort, and durability in mind.

Q: Are your products suitable for all dog breeds?
A: Most products are universal, but we always recommend checking the product description for sizing and fit details.

Q: How can I contact you?
A: You can reach our support team anytime via email. We usually respond within 24 hours.

• Free worldwide shipping 🐾
• Delivery time: 7–12 business days
• Processing time: 1–3 business days
• Tracking included for all orders